All posts by Tim Chopping

Executive Manager - Sales & Marketing

Introducing C3 – Community Engagement Software

It’s official!

After more than 12 months of hyper R & D, SRA will launch the latest innovation in Community Engagement Software.

C3 will launch on Friday the 22nd of July, 2016 via an open webinar scheduled for 12 noon Australian Central Standard Time.

The launch has been picked up by various news outlets already noting that anyone can register to join the webinar.

For all the details on C3, check out our full post from last week and head over to the C3 dedicated site to put your name on the webinar list.

C3 Webinar

 

SRA set to LAUNCH C3 in JULY!

Community Engagement Software!

SRA Information Technology (SRA) are proud to be launching C3; a cloud-based community engagement software platform purpose built to facilitate reliable two-way communication between your organisation and the community in which you operate.

Whenever stakeholders in your community have complaints, compliments, feedback, questions or requests, C3 allows you to manage and streamline the process in a consistent, repeatable manner.

C3 is an innovative solution developed in response to clients needing to reduce the case management (workflow) load from the feedback their communities were submitting in multiple formats.

C3 Webinar

For your community – C3 provides a web-based and responsive mobile portal, easily embedded into your existing website and personalised with your chosen URL, available on any browser. This way, community stakeholders can submit and see updates on feedback using their laptop, mobile phones, tablet or any other device.

C3 - Community Portal
Screenshot: C3 Community Portal

For your staff – C3 supports complete service case lifecycle management. The Service Hub, provides workflow, stakeholder management, notifications, reporting and dashboarding. Each case can be managed and responded to by your staff members quickly, in one single platform which works to streamline the process, reduces risk and minimise time to respond – often resulting in lower costs associated with community engagement.

C3 - Service Hub
Screenshot: C3 internal Service Hub

C3 Features

  • Community Portal
  • Service Hub
  • Unlimited FREE Community Users
  • Case Management and Workflow
  • Customisable Case Classification
  • Team and Role Based Security
  • Financial Impact Assessment
  • Notifications
  • Mapping, Dashboards and Reporting
  • Web and Mobile Access with Personalised URLs
  • Access to a dedicated Knowledge Base including User Guides, Frequently Asked Questions (FAQ) and Managing Community Engagement Articles
  • Web and Mobile Access with Personalised URLs

C3 Benefits

  • Single Register for ALL Communication
  • Improved Internal Efficiency and Consistency
  • Better Service Quality to Communities
  • Cloud-based – no need for hardware
  • Cost Effective Solution to a Serious Problem
  • Scalable (only pay for what you need) Fees
  • C3 Service Desk

We will be launching C3 during July with a webinar series and live demos.

For more information on how C3 can help CONNECT YOU WITH YOUR COMMUNITY, head to www.C3register.com.

C3 Webinar

Tactical Self-Service Business Analytics

  • Ever wished you had the exact right report pre-configured waiting for you?

  • Do you dread that feeling you get when your reports are due?

  • Have you had to guess a forecast on the run because access to data is limited to your desktop?

  • Has someone asked you for more info after showing off a dashboard?

  • Can you even measure your team’s KPIs?

In mid-2014, SRA entered a formal partnership with Yellowfin Business Intelligence. This allows SRA to not only offer clients the Yellowfin BI licensing suite, but also conduct expert Professional Services on the suite and in general around best practice in Business Intelligence.

After client consultation, market research, pricing analysis and product development; we are proud to launch the Self-Service Business Intelligence Package.

Make Informed Decisions, CONFIDENTLY!

We developed the fully functional Business Intelligence package to allow rapid deployment of critical reports and dashboards for business units requiring information now.

When designing this package we were conscious of:

  • Granting access to the latest technology
  • Letting people decide how they want their information presented
  • Allowing users to “go mobile” with their reports and dashboards
  • Not limiting functionality
  • Fostering collaboration within reporting teams
  • Ensuring the offering includes everything for users to take control themselves
  • Making the solution scalable should the need arise to grow

and do all this for an entry level price point, within 1 week so smaller groups and people under restrictive budgets and time pressure can get what they want now!

Take a peek:

YF Pic 2

A bit about Yellowfin:

With more than 1,000,000 users globally Yellowfin is the number one Business Intelligence choice for organizations of all sizes.  Hundreds of thousands of people like you use Yellowfin every day to improve their business performance. Yellowfin provides the insight you need to make better business decisions – from monitoring sales activity, assessing risk, measuring project success, or tracking key financial indicators.

Yellowfin is Beautiful, Balanced and Brilliant. From data to dashboards Yellowfin delivers a brilliant analytical experience. The interface is more than beautiful – it provides all the data discovery features that you will ever need.  All this whilst providing a fine balance between the ease of use organisations require and the governance needs of enterprise IT.

Dashboards are the perfect way to monitor your business. Combine all the data you need into personalized real-time dashboards. The dashboards are highly interactive – filter, drill to detail, and analyse right in a browser. With Yellowfin, you can go from data to dashboards in just hours; not weeks or months.

You will love Yellowfin’s mobile app. It combines outstanding collaborative features with great usability – simply swipe to browse dashboards, filter with a tap of a finger, or pinch and zoom. The unique approach means that as soon as you publish a report, it’s enabled on your favourite mobile device immediately.

So what’s actually in the pack?

The package is made up from the intentional combination of the below items to deliver maximum impact.  When combined, these items deliver an end-to-end solution designed specifically to make your business life easier within just ONE week.

  • 5 named user licenses: additional users can be bought, however the minimum is 5
  • Mobile App: the package includes the mobile Application for all users
  • Implementation: we will install Yellowfin, connect the package to your data, configure your users and test everything
  • Reports and Dashboards: we will create reports and dashboards within Yellowfin BI on your data
  • Training: SRA expert consultants will be onsite with you to conduct complete training for your team
  • Roadmap: the package is designed to leave you with a solution you can build on, so we include a roadmap of your goals we uncover during implementation for you to take over and run with

We’re in and out in 5 days after delivering your most critical reports and dashboards, confident that you have the power to build more very easily, as well as your PC, you’ll have the app on your mobile and tablet, your teams will be more productive, your boss won’t believe how accurate you are, and if you ever need an extra user, some more training or something special built for you, we’re just a phone call away.

Why trust SRA?

SRA’s Business Intelligence practice includes 20+ highly skilled consultants working under industry best practice with a clear focus on client outcomes.  Our strength lies in our ability to rapidly identify business needs and align these with the right reporting and analytical tools to provide our clients with guidance and better decision making powers.

We specialise in 4 key areas based on market demand:

Advisory

  • Information Strategies
  • BI Reviews
  • Maturity Assessments
  • Project Management
  • Quality Assurance

Implementation

  • Business Requirements Data Modeling
  • Data Integration
  • Data Migration
  • Dashboards
  • Ad-Hoc Reporting
  • Analytics
  • Mobile Solutions

Support

  • Installations
  • Patching & Upgrades
  • Application Admin
  • Security

Training

  • Experienced & Certified
  • Beginner to Expert
  • SAP BusinessObjects
  • Jaspersoft
  • Yellowfin
  • Crystal Reports
  • IBM Cognos

SRA cultivates partnerships with the world’s leading Business Intelligence providers including SAP, Microsoft, Oracle, Tibco Jaspersoft and Yellowfin; plus we specialise in additional technology platforms such as IBM Cognos, Informatica, SAS, Talend, DataFlux and Tableau etc.

While many projects undertaken by SRA’s Business Intelligence team are commercial in confidence and internally used by world leading companies and Government Departments, some high level examples of our work include:

  • Complete BI Strategy and Implementation for State Wide Utility Companies
  • Embedding BI into Government websites for consumers access
  • Supporting BI for emergency and law enforcement organisations
  • Designing and implementing production analytics for major manufacturers
  • Creation of safety analytics and portals for industry and Government
  • Quality assurance of data for health organisations
  • Budgeting and forecasting for financial institutions and Government
  • Enterprise reporting and training for industry and Government
  • Retail reporting for sales within multiple industries

We believe the proof is in the pudding and let our client list, case studies, white papers, awards and testimonials tell an unbiased story.

How do you learn more?

We are always available via 1300 855 396 or contact@sra.com.au so please get in touch for more info and stay tuned for a series of roadshows where we bring the Self-Service Package to a city near you in 2015.

Please subscribe to our blog and following us on LinkedIn and lots more information is located on our website: www.sra.com.au

Happy New Year! – What will SRA bring to market in 2015?

Welcome to the New Year!

The team at SRA are hugely excited about 2015.

We have big plans in place across our 3 core specialties including new innovation, new team development and new opportunities for our clients to take advantage of.

The purpose of this post is to give you a sneak peek into some key initiatives we will be undertaking in 2015.

Please read on for more detail…

Continue reading Happy New Year! – What will SRA bring to market in 2015?

Welcome to the SRA blog!

Hello and welcome to the SRA Information Technology blog!

This is where we will be updating you on all things SRA.

The intent of this blog is to create a medium for us to deliver relevant news and content to audiences in our domain.

You can sign up to receive email notifications of new posts, which will be scheduled weekly and will touch on our areas of expertise.

Quick history lesson;

SRA have been providing expertise in IT solutions to corporate and government organisations, including some of the largest companies in the world, for over 20 years.  We are an Australian business founded in Adelaide with a local heart and international vision.

From humble beginnings we are now 100 people strong with 7 international offices in Darwin, Adelaide, Perth, Brisbane, Canberra, Singapore & Houston.

We challenge industries, governments and communities through innovative technology solutions, leading edge methodology and world class service. Our objective is to ensure you will want to work with us again, as well as spread your enthusiasm to others.

Our business is made up of 3 specific streams;

  1. IT Professional Services
  2. Business Intelligence
  3. Environment & Sustainability

Follow on below for details on each of our streams…

Continue reading Welcome to the SRA blog!